FAQs & Help

Welcome to our Help Center! It’s designed to offer you a complete self-service support option. If you can’t find the information you need, feel free to reach out to us.

Do you ship outside the U.S.?

For now we ship strictly in the U.S. unfortunatly. If you’re living outside of the U.S. note that some companies offer the service to receive a delivery at their american wharehouse and then ship it to your country!

Will my metal product rust?

No. Our manufacturing process include a powder-coat followed by a high temperature oven, protecting all of our metal products from rust.

How do I hang metal signs?

For hanging your sign you can choose between the wide variety of options :

  • Nails
  • Screws
  • Mounting Magnet
  • Double-sided tape
  • Monkey Hooks

Our signs come with predrilled holes. If you prefer a mounting options that doesn’t require holes, let us know, and we can exclude them.

Can I change or cancel my order?

Unfortunately custom-made and personalized items cannot be cancelled regarding the time and resources that we allowed to the production of those products.

If you want to make a change to the words or the spelling of an order you placed, contact us as soon as possible and we will do our best to make the change in time. As written previously there will be no refund and no cancellation on custom items so we strongly advise you to verify the spelling before completing the order.

Non-custom items may be cancelled within 8 hours of purchase with no penalty.

If a cancellation request is made after 8 hours, a 20% cancellation fee will apply. Orders that have already shipped cannot be cancelled.

Am I responsible for spelling and grammar?

Yes. We use the text as submitted, so please double-check the spelling and grammar before submitting. Note that apostrophes may be excluded from certain designs but we will ask a confirmation from you before starting the production phase.

How are product sizes determined?

Square items are measured by side length, circular items by diameter, and all others by the longest side (height or width).

What shipping services do you use?

We ship via FedEx. Delivery can take 2-7 days once a label has been created. Tracking information is provided via email when your order ships.

Do you offer international shipping?

Currently, we only ship within the USA using FedEx.

How much does shipping cost?

Shipping is free for orders over $100 (before taxes). For orders under that price, shipping costs will depend on their sizes, as follows:

  • 12″ : $10.00
  • 18″ : $12.50
  • 24″ : $17.50
  • 30″ : $20.00
  • 36″ : $35.00

My tracking shows delivered but I haven’t received my order.

If your tracking indicates delivery but you haven’t received your package, please contact FedEx with your tracking number to file a claim.

What happen if I order during holidays?

We cannot guarantee delivery dates during major holidays (Christmas, Valentine’s Day, Mother’s Day, etc.). To avoid disappointment, please place your order early to improve the chances of timely delivery.

What is your damage/return policy?

Due to storage capacity and the customization of our products, items cannot be returned to us for a refund. If you receive an item that is incorrect or has a manufactoring default contact us as soon as possible at sales@thesteelproject.com and we’ll find a solution.

If the product has suffered a delivery damage you need to file a claim with our delivery third party.

Learn more about our Shipping & Return policy in the dedicated page here.

Can you create a custom design for me?

Let’s give it a try! It depends on what you need. Contact us at our contact adress just above with your request, and we’ll discuss the options.

How thick is the steel used in your products?

We use 18-gauge steel for our products, ensuring a solid, high-quality item that is still lightweight enough to hang easily.

What colors do you offer?

We provide six powder-coated color options for metal decor:

  • Black
  • Red
  • White
  • Copper
  • Silver

Each color is carefully applied to ensure durability for both indoor and outdoor environments.

How long does it take to ship an order?

Our general production time is 2-3 weeks, although our goal is to ship faster when possible. Since all items are made-to-order, this timeframe allows for customization and production from scratch. Turnaround may vary during peak seasons.

Why do prices vary with certain options?

The price depends on factors like customization, size, and the complexity of the cut.

Do I need to create an account to place an order?

No. You can check out as a guest, but creating an account allows you to track your orders, view past orders, and save your billing/shipping information for future purchases.

Where do I enter my coupon code?

After adding items to your cart, click “View Cart” to see the option to enter your coupon code. You can also apply the code during checkout. Note: Custom orders are not eligible for promotions.