Terms of Service
Overview
This website is operated by The Steel Project. Throughout the site, the terms “we,” “us,” and “our” refer to The Steel Project. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
General Terms
Orders will be processed in accordance with our production schedule. Standard production times range from 1 to 3 weeks from the order date, depending on the size, quantity, and current stock levels.
All prices and services listed are in U.S. dollars, unless it is otherwise explicitly stated .
We make every effort to ensure the accuracy of product descriptions, prices, and availability. However, we reserve the right to correct any errors or omissions even after an order has been submitted.
If a pricing error is found after your order has been placed, we will notify you and give you the option to either reconfirm your order at the correct price or cancel it.
Warranty & Refunds
The Steel Project offers limited warranties on certain products, as specified in our warranty documentation available below.
This warranty covers manufacturing defects and wrong products delivered only and does not apply to damages caused by misuse, accidents, or alterations, neither to delivery damages. All other warranties, whether express or implied, including warranties of merchantability or fitness for a particular purpose, are hereby disclaimed.
In the event of a delivery damage, our third-party delivery company will be responsible, and you will need to file a claim with them.
If you receive a wrong product or a defective product covered under our limited warranty, please contact us at sales@thesteelproject.com for instructions.
Depending on the issue we’ll offer solutions such as gift cards, discounts or refunds.
Please remember it can take some time for your bank or credit card company to process and post the refund.
Once you received your product, please check it as soon as possible as we’ll allow you a reasonable period of 7 days after the delivery to inform us about any issue. Any request received past that time will exclude this product from our limited warranty policy. Although it will be taken into consideration anyway.
Order Cancellations
Unfortunately custom-made and personalized items cannot be cancelled regarding the time and resources that we allowed to the production of those products.
Non-custom items may be cancelled within 8 hours of purchase with no penalty.
If a cancellation request is made after 8 hours, a 20% cancellation fee will apply. Orders that have already shipped cannot be cancelled.
Return Procedure
Returns are not accepted. If you received a product that is deceiving in your opinion please reach us at the mail address in the “Warranty” section above so that we make it right.
If you received a damaged, defect or a wrong product follow the instructions in our Shipping & Return section.
Shipping Policy
Orders can be shipped to USA only. If you want to ship outside of the U.S. you can do so with a third party, at your own risk.
Shipping times are estimates and are not guaranteed.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks; and changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this website, including products, Terms of Service, or any other of our policies, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Products or Services
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
Any offer for any product or service made on this site is void where prohibited.
Modifications to the Service & Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) and any product without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Legal
We reserve the right to modify these Terms of Service at any time without prior notice. It is your responsibility to review these Terms of Service periodically. Continued use of our website and services constitutes acceptance of any changes.
All content on this website, including but not limited to text, images, and design, is the property of The Steel Project and is protected by copyright laws. Unauthorized use of any content is strictly prohibited.